WHICH COUNTRIES DO YOU SHIP TO?
Most items ship worldwide. If an item only ships to the US or to select countries, you will see a note in the item's description.
WHERE DO YOU SHIP FROM?
Most items ship from the US. If a print-to-order item ships from another country where our printing partner is located, you will see a a note in the item's description.
IS MY SHIPMENT TRACKED?
All shipments are tracked so that you can have total peace of mind, knowing when your order will be delivered.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
If you refuse shipments from thegiftcentral.com, your order will be destroyed by the courier and you won’t be able to get your money back.
If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. THEGIFTCENTRAL does not hold responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges incurred.