HOW MUCH DOES SHIPPING COST?
Shipping is free for all products.
WHICH COUNTRIES DO YOU SHIP TO?
Currently, we ship to the U.S. only.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||10-20 Business days|
*This doesn’t include our 2-5 day processing time.
IS MY SHIPMENT TRACKED?
All shipments are tracked so that you can have total peace of mind, knowing when your order will be delivered. We will send you tracking information as soon as it is available.
HOW DO YOU SHIP PACKAGES?
Packages shipped from our US warehouses are shipped by UPS or USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
If you refuse shipments from thegiftcentral.com, your order will be destroyed by the courier and you won’t be able to get your money back.
If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. THEGIFTCENTRAL does not hold responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges incurred.